Yes, we offer a 60-day, 100% Satisfaction Guarantee. This means that if you buy a product from us and are unhappy with its performance for any reason, you may return it for a complete refund or credit within 60 days of the date of shipment. We also offer a 1 year warranty (from date of original purchase) against defects in manufacture on all emWave® products, CD’s, DVD’s, and videos. Click for more »
No customer information provided to us will be shared with any third party. We do not rent, sell or give out our clients’ information. Click for more »
At times we will offer free shipping on selected items. Free shipping is via UPS Ground anywhere in the United States. Note: These free shipping methods do not ship to P.O. Boxes, only to street addresses. We usually ship within 1-2 business days. We ship orders Monday to Friday, excluding holidays, via UPS and USPS – the United States Postal Service. Click for more »
If an item comes up as "Out-of-Stock," we have temporarily run out of it. You may however, still order the item. If you’ve ordered multiple items, we will hold your order if the out-of-stock item is due to arrive within two business days, so we can ship your complete order. If back-ordered items are not expected to arrive within two business days, the in-stock items in your order will ship separately. As soon as items are back in stock, they will be sent automatically and we’ll pay the shipping charges. Click for more »
Orders are processed & shipped within 2 working days of receipt. Please keep this in mind for shipping requests that are more urgent and adjust shipping methods accordingly. Click for more »
We usually ship within 1-2 business days. We ship orders Monday to Friday, excluding holidays, via UPS and USPS – the United States Postal Service. For free shipping offers, U.S. customers receive free shipping via UPS Ground or UPS Standard when within the United States. Note: These free shipping methods do not ship to P.O. Boxes. Click for more »
We accept Visa, MasterCard, American Express, Discover and PayPal.All Payments are in US currency. Click for more »
If you want to return a product, a return authorization must be issued within 60 days of the shipping date of the original order. If you would like to return an item, please call us toll free at (800) 998-8786 within the U.S., or +1 (831) 706-2981 outside the U.S. Or send an e-mail to: Returns@glcoherence.org to obtain a return authorization number and expedite your return. Click for more »
If you received the wrong item, or the item you received is damaged, we will ship the correct item or a replacement item to you at no additional cost. In either case, we will arrange return shipping at our expense.If you wish to exchange an item, our customer service representative will help you. Call (800) 998-8786 in the U.S., or +1 (831) 706-2981 outside the U.S., or send an e-mail to: Returns@glcoherence.org Click for more »
If you close your Internet browser with items in your cart, they’ll be gone when you return to our Web store unless you register or log in before closing your Internet browser.
If you wish to save items in your shopping cart for a later time, simply log in or register if you haven’t already. Once you are registered, items in your shopping cart will be saved, so when you return to the site and log in, your items will be in your shopping cart even if you’ve closed your browser, left the site or cleaned out your cookies. Click for more »
Call 1-800-998-8786